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  • Writer's pictureHaiyao Ni


Location: Las Vegas, NV, USA


  • Time: phone call on May 25th, 2023

  • Issue: CCCasino - Hotel booking - PreInstallation

  • Mistakes: Assumption of "fridge benefits" based on previous experience.

  • Lesson: DO NOT make judgements based on previous experience especially things involving bills/money and target involving an asset.


  • Time: Zoom call on May 26th, 2023

  • Issue: MayoC - Mapping - PreInstallation

  • Mistakes: robot alarming sound noise at main lobby.

  • Lesson: I need to sweep out all the underlying potential disturbing/risky factors before jumping into an expected process.


  • Time: Zoom call on March 16th, 2023

  • Issue: GoldenC - Mapping - PostInstallation

  • Mistakes: Too focus on the troubleshooting process, failed to notice asset's reaction.

  • Lesson: I don't need to make the entire operation perfect. Sometimes, keeping an asset happy and comfortable is more important than a tolerable issue itself. If prolonged process has negative impact on assets' feeling, pay close attention to their feelings and abandon the issue because the issue is tolerable and I received a message from the asset.

Loation: Durham, NH

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